Grievance Redressal
We take every concern seriously. If you have a complaint about your data, your experience, or our services — here's how to reach us.
What You Can Raise a Grievance About
You may contact the Grievance Officer for:
- Concerns about how your personal data is collected, stored, or used
- Requests to access, correct, or delete your personal information
- Withdrawal of consent for data processing
- Any other concern related to your data rights
How the Process Works
Submit your grievance
Email the Grievance Officer at mellon.eujay@gmail.com. Include your name, contact details, and a clear description of your concern.
Acknowledgement
We will acknowledge receipt of your complaint within 48 hours.
Resolution
We aim to resolve all grievances within 30 days of receipt.
Escalation
If unsatisfied with our response, you may escalate your complaint to the Data Protection Board of India, established under Section 18 of the Digital Personal Data Protection Act, 2023. The Board is an adjudicatory body that handles complaints related to personal data breaches and non-compliance with the Act.
Data Protection Board of India
The Data Protection Board of India is an adjudicatory body established under Section 18 of the Digital Personal Data Protection Act, 2023. It handles complaints related to personal data breaches and non-compliance with the Act.
For more information about the Board or to file a complaint, visit the official website of the Ministry of Electronics and Information Technology (MeitY) atmeity.gov.in.